RPA or AI agent: your tasks decide, not the technology
In brief
According to Enguerrand Boulnois of Katalyx, writing in Journal du Net, RPA vendors now add AI while AI vendors sell autonomous agents. For an SME, the right tool depends on the type of task: following a fixed rule or interpreting content. He advises looking at data format, the cost of an error, and how often the task occurs before buying.
Source : Journal du Net - « Agent IA ou RPA : ce que les PME doivent savoir avant d'investir »
What it changes for an SME
For a company of 10 to 250 people, the choice of automation tool hangs on the nature of the work, not on the sales pitch. According to the author, work that always follows the same path, with data in a stable format, is often better handled by a simple integration or an RPA robot, which costs less and is more stable than an agent. If your teams read emails, PDFs or photos, an agent can prepare the file, then a person confirms anything that commits the company. Work repeated only about ten times a month does not justify a dedicated tool: according to the same article, training the team to use an AI assistant is enough.
What you can do
- List your teams' repetitive work, noting how often it happens and what it costs.
- Check whether inputs always arrive in the same format, or as emails, documents and photos.
- Identify tasks where a mistake would be expensive and plan for human review before any binding action.
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