AIOps & observability: fewer useless alerts, incidents fixed 3x faster
IASWITCH cuts the time your team loses on IT incidents: end-to-end monitoring, alerts triaged and grouped automatically, recurring problems fixed automatically. On one engagement: 70% fewer non-actionable alerts and resolution time cut by 3x.
In brief
- Your team is only alerted for what really matters
- Incidents are detected earlier, ideally before your customers notice
- Recurring problems are fixed automatically
- Measured on an engagement: –70% useless alerts, MTTR /3
The hidden cost of alerts and incidents
When a team gets dozens of alerts a day, it ends up ignoring them, and the real problem slips through. Every drawn-out incident means lost revenue, unhappy customers and exhausted staff.
What is AIOps?
AIOps applies AI and automation to IT operations: detecting abnormal behaviour, grouping alerts tied to the same incident and automatically triggering known fixes. The goal is to cut noise and Mean Time To Resolution (MTTR).
Our approach
- Instrumenting your services with OpenTelemetry (metrics, logs, traces), centralised in Prometheus and Grafana
- Alerts defined on service level objectives (SLOs) rather than raw thresholds, which removes noise
- Alert correlation and anomaly detection to group the symptoms of the same incident
- Automating the most frequent resolution runbooks
Results delivered
On an AIOps engagement, 70% of non-actionable alerts were removed and mean time to resolution was cut by 3x. The team focuses on real incidents.
Frequently asked questions
How do you reduce alert noise in production?
By moving from threshold alerts to SLO-based alerts, correlating alerts from the same incident and removing non-actionable signals. IASWITCH removed 70% of non-actionable alerts on one engagement.
What is MTTR and how do you reduce it?
MTTR (Mean Time To Resolution) is the average time to resolve an incident. It comes down with better traces, alert correlation and automated remediation: it was cut by 3x on one engagement.
Which observability tools do you use?
Prometheus and Grafana for metrics and dashboards, OpenTelemetry for unified instrumentation (metrics, logs, traces), and anomaly-detection pipelines for AIOps.
Let's talk about the time you could save.
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