Square's AI kiosk: what it costs shops that already use Square
In brief
Square has launched a self-service kiosk with a large touchscreen and a voice assistant that, according to the company, can use a seller's menu and reply as the customer speaks. Customers can ask questions and request changes while they order, then pay by card or contactless. The unit costs 1,999 dollars for businesses on Square Plus or Premium, plus a 99-dollar monthly software fee per device.
Source : The Verge - AI - « Square’s new kiosk lets you talk to AI for help with your order »
What it changes for an SME
If you already run Square Plus or Premium, this is extra hardware for counter ordering, not a free upgrade. The outlay is 1,999 dollars per kiosk plus 99 dollars a month per device, on top of your plan. Voice ordering may free some time on simple orders, but staff are still needed for exceptions, and the article does not say how the assistant handles a complex menu or mistakes. There is no information here on sales in Europe or on GDPR and the EU AI Act, so confirm availability and compliance for your country before you buy.
What you can do
- Check whether you are on Square Plus or Premium and whether the kiosk is sold in your country.
- Compare 1,999 dollars plus 99 dollars a month with the staff time you spend taking orders.
- If you try the kiosk, test substitutions, special requests and peak hours before you depend on it.
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