AI at work: missing training and goals weaken the business case
In brief
According to Jabra, a Toluna survey of 1,000 French service-sector employees found that one third of millennials received no AI training from their employer, versus 22% of those under 30. Only 50% of Gen Z and 43% of millennials have clear indicators for expected AI use in their role. Staff remain relatively optimistic about their careers in the AI era.
What it changes for an SME
If you offer neither structured training nor clear goals, staff will still use AI, but without a frame. According to Jabra, weak support is a human and management risk: it can split teams and reduce the return on AI deployments. The article also points to information leaks from unapproved tools. For an SME, that means time spent catching up and higher risk, rather than an immediate saving.
What you can do
- Check how many of your people have had structured AI training, beyond a simple introduction.
- Set for each role the expected use of AI and one simple indicator to track.
- Ask managers which AI tools are already used without approval, to limit information leaks.
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